Where to complain about the lack of heating. Where to complain about the management company. Where to complain about housing and communal services

Complaints about heating accompany the work of all "heating appliances" since the first fires in the parking of ancient people. However, in the modern "fire" you will not throw up an extra branch, which strengthens the heat coming from the heater. After all, most modern heating devices operate on the main coolant supply circuit.

As a result, citizens who do not have the opportunity to heat their homes on their own should at least imagine: where to turn to heating and what (or whom), while complaining.

And in this article we will consider the issue of "improving the efficiency of work central system   heating "by moral and material pressure on representatives of housing and communal services. Simply put: now we will analyze a typical complaint about the lack of heating in the apartment.

So, with the onset of the heating season, your batteries have not warmed up. And the heat in the apartment is not as before.

This situation can be explained by two reasons:

• Problems in the heating system of a particular apartment (or floor of the house).
• Failure in the work of the central highway leading to home heat.
• Tightening the heating season. That is, the lack of supply of heat to apartment buildings in principle.

But what exactly happened in your case? Let's understand.

• The first problem - a failure in the "apartment" heating network - will prove as follows: the batteries are not heated only by you, and neighbors have no problems with the staircase with heating.
• The second problem - a failure in the operation of the main heating network - is diagnosed as follows: from the cold in the apartment your entire entrance or house suffers, but neighboring micro-districts, nevertheless, are heated.
• The third problem is the delay in the "start-up" of heating - it is not necessary to diagnose it. This information will be presented to you by the housing and communal services, posting an announcement on the door of the entrance.

Well, now, when the problem is already localized, it is necessary to proceed with the elimination of an unpleasant situation.

Where to complain?

It should be noted that in all the above cases, for the lack of heat in the apartment meet third parties - management companies, urban utilities, employees of the CHP. But to report a problem is the responsibility of the tenant or the owner of the apartment. And if the housing and communal services does not receive a claim, then in the next receipt for payment of utilities you will be billed for all the "cold" days.

Therefore, to complain about the lack of heating in the apartment can and should be. But the addressee of the complaint must correspond to the problem. After all, the "home" management company can not solve the problems of the CHP. Therefore, further in the text, we will consider two situations - private problems in the apartment and a global malfunction in the highway.

Problems in the apartment

In the special case - in case of a problem with the "apartment" heat supply network - it is necessary to apply to the following instances:

• To the management of a management company engaged in the maintenance of your home.
• In the housing association, which undertook the obligation to solve the communal problems of apartment owners in a particular house.
• To the management of the building management service, which took care of your house.

And for starters, just a phone call is enough. Conscientious public utilities solve such a minor problem in the shortest possible time. Yes, and according to the norms of service, the master must arrive on the problem site the next day.

If you are ignored - the time of "heavy artillery" has come - a written complaint will be sent, preferably by registered mail with a notice of delivery, to the management company (HOA, DEZ). However, it is possible and personal visit to the communal services. Only in this case you should be given the registration number of your complaint, which is stamped on the copy of the appeal - it will be useful for legal proceedings.

A typical example of a complaint in the housing and communal services for heating you will find in the network without much trouble. However, it is usually made in an arbitrary form, describing the essence of the problem (your radiators remain cold from such and such a number, and neighbors have everything in order). And if you already called the directorate of the management company about this, tell the complaint that you are applying to them again.

After receiving and registering a written request, your management company has 72 hours to resolve the problem you have stated. Moreover, during this time they are obliged to draw up an act of checking the heating system for operability and to eliminate all malfunctions.

And remember: until you sign the act of troubleshooting - the problem concerns only the management company. Therefore, do not sign any papers until the temperature in the apartment rises to acceptable values.

Problems with the main or thermal power station

In this case, you need to contact both the management company and the City Housing Inspectorate. At the same time, it must be understood that to eliminate major failures, communal workers are given from three to seven days. But the complaint describing the problem situation should be in the accounting department of the management company - otherwise you may be required to pay for "cold" days.

If after 7 days the problem has not been resolved or your management company ignores all appeals, then completely different complaints will be sent to the course, sent to more serious instances.

Who controls utilities and where else can you complain?

Your complaint in the housing and communal services for heating is ignored? In this case, we recommend that you go further - to the prosecutor's office, Rospotrebnadzor, local government or court.

The Prosecutor's Office can be contacted with a written complaint against the officials of the management company (HOA, DeZ), who are responsible for organizing the work of its structure. And these persons are likely to be brought to trial on an administrative offense.

Rospotrebnadzor is obliged to monitor the condition of city heating systems during the whole heating season. Therefore, your complaint, indicating the address of the management company, officials from this organization will only please. After all, they will be able to increase the effectiveness of control and verification activities, tracing a clearly unscrupulous company. And your complaint is a direct reason to conduct an unscheduled inspection, the result of which will be an injunction requiring the removal of all the deficiencies in the work of a proven structure.

In local governments, a special official is engaged in heat supply. And his powers are somewhat blurred. But, if desired, he is able to cheer the management company, dependent on the favor of this official a little more than completely, even more than both the prosecutor's office and Rospotrebnadzor.

In a word, it is possible and necessary to find a ruler for the self-will of the failed communal servants. But in "high instances" you need to contact after trying to resolve the issue at the "local level" (in the management company). Otherwise, all the perpetrators of the "situation" will refer to their ignorance. But if you have a registration number of a complaint or a receipt for receiving it, the failure of the communal service will be punished with enough severity.

• HOT LINE (Complain about heating operation and absence hot water   in the house) Moszhilinspektsii round the clock:

telephones:

8 (495) 681-7780,

8 (495) 681-2145,

8 (495) 681-2054.

Table of permissible temperature standards in the premises of residential buildings is given in the table at the end of the page:

Where do you need to call if there is no heating or hot water, and on the phone of your CC (management company or other responsible organization) some promises? Badly warm batteries in the apartment? - this is a violation According to the sanitary and epidemiological norms and requirements for residential buildings and premises in a residential building. But after all, we regularly pay considerable money for providing heating and hot water, all exactly we get as a result of cold pipes and cold water from a hot tap!

As it happens unpleasantly, when you open the tap with hot water, but hot water does not flow. Naturally, the lack of hot water or the termination of heating of heating systems precedes many reasons. And immediately there is a question: where to call, where to turn, where to complain, and, in the end, where to turn for help with poor heating or in all its absence?

First of all, it is necessary to learn about failures of water supply and heating system. Probably, an emergency occurred, which caused an accident, a consequence, which is the closure of heating or hot water. Probably, learn about this by calling the management company, HOA or local DeS. If this is not an emergency, a technician must send an apartment to the apartment, which should investigate all communications. He must make an air temperature measurement indoors. For this, the technician becomes near the inner wall in each room one meter from the outer wall and 1.5 meters from the floor. This measurement provides an opportunity to learn the quality of the heating operation. A hot water temperature is checked by a special water thermometer, or the temperature is checked from a tap in the kitchen or in the bathroom. After checking the batteries and hot water in the apartment is measured, the "communal" makes up a statement in a double copy, one of which remains with the apartment owner. If the complaints of residents are confirmed, depending on the complexity of the work, failures are required to correct on time from 1 to 7 days.

If the norm of the temperature of hot water was lower than 3 degrees in the daytime and 5 degrees at night, it is necessary to apply for a recalculation of utility payments to the ERC (single settlement center) or to the accounting department of the management company. It must be remembered that deviations from the norms, according to sanitary-epidemiological requirements for residential buildings and rooms for air temperature should not be at all.

Thus, the batteries should heat the room no lower than the temperature set by the sanitary standards.

According to sanitary and epidemiological requirements for residential buildings and premises (SANPIN 2.1.2.1002-00) The temperature of hot water must be not lower than +50 and not exceed the temperature above + 70 degrees.

Table of permissible temperature standards in the premises of residential buildings:

Name of premises	Air temperature, degrees C
	optimal	allowable
Cold season
Living room
Kitchen
Restroom
Bathroom, combined bathroom
Inter-Apartment Corridor
Entrance Hall, staircase
Pantry
Warm period of the year
Living room